The Pandora Store

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4.5 star rating
31 reviews

Review Highlights

  • “Gave this place another chance, so I recently visited and the lady Honey helped me find the perfect charm.” in 14 reviews

  • Honey always provides amazing customer service and gives me personal, individualized attention each time I visit the store.” in 11 reviews

  • “Her assistance and suggestions along with her friendly and professional manner was most appreciated.” in 2 reviews

About the Business

802 The Shops At Mission Viejo
Mission Viejo, CA 92691

Hours

Mon 10:00 am - 9:00 pm
Tue 10:00 am - 9:00 pm
Wed 10:00 am - 9:00 pm Closed now
Thu 10:00 am - 9:00 pm
Fri 10:00 am - 9:00 pm
Sat 10:00 am - 7:00 pm
Sun 11:00 am - 6:00 pm

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  • 5.0 star rating
    12/7/2016 Updated review

    I love visiting this Pandora shop. Honey is the one to ask for when shopping there. She is charming and will help you chose the right piece.

    12-7-16. I would like to once again thank Honey for helping me pick the perfect gifts for my family. She always greets me with a smile. I always look forward to stopping by the shop.

    5.0 star rating
    9/13/2016 Previous review
    I love visiting this Pandora shop. Honey is the one to ask for when shopping there. She is charming… Read more
    5.0 star rating
    8/23/2016 Previous review
    I love visiting this Pandora shop. Honey is the one to ask for when shopping there. She is charming… Read more
  • 1.0 star rating
    1/24/2018

    (Delayed yelp from Christmas time) This store is very sad. My boyfriend bought me a bracelet for Christmas, mind you he has bought me other things from here in the past with NO issue. We got confused at the sizing and he bought the wrong size. I went in to exchange it and the gal who was helping me was about to do it and then some other woman swooped in and told me no and to pretty much suck it up! Now I understand the holidays are crazy but she was very rude and didn't seem to care if it fit me or not. I tried to return it and she also refused because it was bought online. End result, I took my business to the downtown Disney location, to which they were the sweetest and most accommodating women ever. Mission Viejo location needs some new staff and a huge attitude check. I will never shop at this location ever again!

    Comment from Ben Bridge B. of The Pandora Store
    Business Customer Service
    1/25/2018 We are so very sorry that you did not enjoy your experience in our Pandora Mission Viejo Store.  We… Read more
  • 5.0 star rating
    4/28/2018

    My first time going in and it was such a great experience to be honest. A retail associate named Jenni really helped me and it felt like were bffs for the time I was there! So nice and so focused on your needs! Would come to this one again!

  • 1.0 star rating
    10/11/2016

    If I could give them zero stars I would as you'll never see me in this store again. I attempted to return an item within the time window however it was purchased out of state. Their receipt CLEARLY states in that instance a store credit is to be issued. They refused to even do that! The staff in the store was polite however when they called the manager she refused to honor the policy written clearly on the receipt. I had no choice but to keep the product.

    Due they very restrictive return policy that they refuse to honor I'll never spend another dime at Pandora. Shop wisely and think twice before you purchase.

    Comment from Ben Bridge B. of The Pandora Store
    Business Customer Service
    10/12/2016 I am so very sorry to hear about your experience at our Mission Viejo location. We take customer… Read more
  • 5.0 star rating
    8/19/2017

    Thank you Honey Avery !  An amazing and dedicated promotor of a great product - but also someone who took time to ensure the experience - my first at Pandora was positive and will most definitely not be my last.  I came in because of an issue resolved positively by her experience and empathy...my nieces's 21st is why - however many more memorable moments will follow because of Honey:).

    Comment from Ben Bridge B. of The Pandora Store
    Business Customer Service
    8/21/2017 Thank you Olga for your kind review! Honey is wonderful to work with and loves going the extra mile… Read more
  • 5.0 star rating
    12/3/2016

    Wonderful service from Joanna and Honey at this Pandora store!

    Both of these ladies were very helpful in finding the right product. While they were assisting us, we also got our Pandora rings cleaned by them as a complimentary service.

    I believe Joanna was a new employee, and we were so impressed with how well she handled herself. She gave excellent customer service. Honey was also wonderful, and we could see that she was taking the time to help Joanna kindly and patiently also.

    Overall, I was very impressed with my experience here. Kind employees and of course, beautiful products!

  • 5.0 star rating
    3/22/2017

    Just browsing birthday gift for my daughter and sister, but the sales lady Honey still treated me with warmth and hospitality as a VIP. Not to mention the sweet promotion going on this week!

  • 5.0 star rating
    9/19/2016

    This store and the people who work there are WONDERFUL!  I love all of the Pandora jewelry, but what keeps me coming back are the women who work there!
    Like Agnes, the store manager, who is very professional and personable.  And Honey, who is my absolute favorite person (if I'm allowed to have favorites!) who always helps me make just the right purchases and designs to meet my taste.  Also provides expert guidance and suggestions for gifts whenever I need to make a special purchase for a special friend.
    Honey always provides amazing customer service and gives me personal, individualized attention each time I visit the store.  I love shopping at Pandora Mission Viejo.  The jewelry is gorgeous and the staff and customer service are all amazing and much appreciated.

  • 5.0 star rating
    9/10/2016

    Great store to get nice jewelry... Honey is the salesperson to go with... She takes time to get to know you and customize your item.

  • 5.0 star rating
    1/15/2017

    Just filled our third Pandora bracelet with charms from around the world. Stopped in for a spacer and Honey worked with my wife to really enhance the look of her travel bracelet. Then she cleaned it and the difference was amazing. Great customer service. See Honey for all you needs

    Comment from Ben Bridge B. of The Pandora Store
    Business Customer Service
    1/18/2017 You pointed out our very best attributes!  - our wonderful people being at the top of the list of… Read more
  • 1.0 star rating
    11/22/2016

    I was there this weekend with my fiancé to buy some charms  and a bracelet. I've never experienced such high pressure in my life the woman that they call honey is without a doubt a shark she must be paid  straight commission. Honey was a bully.

    Our sales representative was a sweet young  girl  and this big obnoxious lady by the name of honey just  bullied her out of the way and said she was the manager and taking over for customer satisfaction. We were so dissatisfied with this shark honey that we left the store without buying. We had a bracelet and five charms picked out and walked out.

    We planned on buying gifts here for our family and friends but made the decision to pass and go to Brighton and by our gifts there. Perhaps honey would be better suited to a China shop where she can bully everyone around. She may have product knowledge but she does not have The ability to satisfy customers in a professional manner.

    Comment from Ben Bridge B. of The Pandora Store
    Business Customer Service
    11/22/2016 We greatly appreciate you writing and letting us know what occurred, and deeply regret that you did… Read more
  • 5.0 star rating
    10/12/2016

    We were treated exceptionally well tonight by Agnes!  Came in the day before without a receipt to exchange and she was so polite.  She asked me to attempt to find the receipt but assured me that if I couldn't, she would still honor the exchange.  Both of my daughters were extremely patient (which isn't usually the norm) while Agnes did her thing tonight when I arrived with my receipt.  Kouba and Brynn never intend to be difficult however they are 8 and 11 and in a jewelry store.  Thanks for the great exchange memories Agnes!!!

  • 5.0 star rating
    10/2/2016

    Patricia is the one I only go for when I come in the store. Very friendly, helpful and easy to work with picking charms. Professional and expert of what she is doing. I highly recommend to look for her. :)

  • 2.0 star rating
    6/18/2015

    Got a ring from my boyfriend here on valentines day this year (2015). Its a fairly priced ring, nothing special. They claim its 100% silver. Not silver plated, but 100%.
    Well, I wear my ring every day, and the 1
    time I put it in a jewelry cleaner and take it out, its green.
    Its completely tarnished.

    I looked up there policy on tarnishing.
    So there jewelry can tarnish, by wearing to bed, the gym, in the shower, in contact with acidic chemicals, salt, or other reasons. I checked the ingredients in my cleaner, and they contain none of them.
    Apparently, if it does tarnish, its not the company's fault.

    The jewelry is probably from china because it crap.

    Every piece of jewelry that i've owned from jewelers and tiffanys have never tarnished. Because real silver would NEVER tarnish.

    They lost a star in warranties of the jewelry and silver. A company that cant guarantee the product, had now lost a customer.
    they lost another star for customer service. The woman helping me had ignored me for 10 minutes before I could be helped. By the time I was helped, she made me
    feel like I needed to hurry out of the shop.
    and the last star they lost from me was due to the tarnishing. The quality of the product is seriously disappointing.

    They are decently priced and have cute designs, but I will never purchase any pieces of jewelry here ever again.

  • 5.0 star rating
    11/26/2016

    Great customer service by Sophia and Honey. I came to the store to exchange a bracelet size and they were so helpful, patient and sweet! I will definitely come back to this store.

  • 5.0 star rating
    7/31/2017

    Amazing customer service in this lovely store from Zach! He is really helpful and personable. He helped me find my perfect size for my beloved ring very fast. Definitely coming back soon!

    Comment from Ben Bridge B. of The Pandora Store
    Business Customer Service
    8/1/2017 Providing outstanding customer service is our number one priority --- it's rewarding to hear we have… Read more
  • 5.0 star rating
    9/11/2016

    Waked in with my family on a Friday night to look for a bracelet. Honey was so sweet & helped choose the bracelet that best suited my mother. She is very sweet & takes her time to explain the meaning on every pendant. Definitely going back to her for our next purchase! THANK YOU Honey!

  • 5.0 star rating
    2/12/2016 Updated review

    Gave this place another chance, so I recently visited and the lady Honey helped me find the perfect charm. Love her, she's really sweet and passionate about her job. I recommend you guys to asked for Honey or Shelly to find a perfect jewelry!

    1.0 star rating
    1/6/2016 Previous review
    Came to the store on Christmas Eve with my sister to buy my mother a pandora bracelet. This lady… Read more
    Comment from Ben Bridge B. of The Pandora Store
    Business Customer Service
    1/7/2016 My goodness I am so very sorry! It is never our intent to have a disappointed customer - I feel… Read more
  • 4.0 star rating
    12/28/2012
    • 2 check-ins
    • First to Review

    I received my Pandora bracelet, which I love, as a gift several years ago and have received many Pandora charms as gifts and have purchased many of my Pandora charms, myself, mostly from online Pandora dealers. yelp.com/biz_photos/nG6t…   I was thrilled to find out this new Pandora Store opened up in the Shops of Mission Viejo since the only other Pandora Store that I know about in Orange County is in Brea which is not necessarily geographically convenient to where I am in South Orange County.  

    In case you wanted to know, a description about Pandora bracelets from Wikipedia reads, "Pandora bracelets, introduced in 2000, have a patented threading system, US 7007507 "Necklaces and bracelets with keepers", that allows charms to be placed, added and rearranged. Pandora has created more than 800 handcrafted charms, available in sterling silver, 14k gold, murano glass,wood and white gold along with semi precious stones like amethyst, onyx and pearls . sometimes with semi-precious stones or precious gems. Other accessories for the bracelets include spacers and clips, which secure the loose beads in place and prevent them from falling off the bracelet when it is opened. It also helps with the distribution of weight allowing for minimal stretching. Pandora charms retire after several years of release." yelp.com/biz_photos/nG6t…

    This store is located in the mall upstairs by the food court next to Ben Bridge Jewelers, who owns this store.  They carry all Pandora jewelry  items here such as starter bracelets, charms, Pandora earrings, necklaces and rings. yelp.com/biz_photos/nG6t…  It is so great to see all the items in person at the store and get helpful advice from the people who work here.  They also have a great service here where they will tumble clean your Pandora bracelet in the store while you shop.   They have all the Pandora charms here in store which is great.  yelp.com/biz_photos/nG6t… Staff is very friendly and helpful.  It is nice to now be able to add to my collection by shopping at this conveniently located South Orange County Pandora store.

  • 5.0 star rating
    6/9/2016

    Honey A. Helped me out today and was just spectacularly adorable and fun. Thank you for the wonderful customer service.

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