Customer service was perfect. Friendly staff who knew how to help this clueless husband.
This has been the worst service I ever had! Spent quite a bit in there before, but this time it is my last time! The staff is not very helpful, just want to sell you more!
Poor customer service. The current Holiday Staff was rude and unfriendly. Very different from my other visits to Pandora's at Coconut and while I complement good service ... when staff is rude I'll post poor service and never return to this store!
I recently shopped in this Pandora after purchasing some items on a cruise. One of the charms was defective, didn't stay closed. I wouldn't have thought to ask them to help but the salesperson noticed the defect and offered to have it sent back to the company. I was told that they do not repair, but replace. She explained that it would take some time and asked if I was willing to wait 4-6 weeks, hey you're doing me a favor why wouldn't I? When the item was replaced they called, not once but twice. Sorry I didn't respond to them. When I pickup my charm tthey offered to clean my bracelet and put the charm on. I was thrilled to have a clean like new bracelet. Staff was great.
I have a very sentimental charm that in less than a years time the enamel chipped. I brought the charm back to this location of purchase for it to be repaired under the warranty. They told me it takes about 30 days to get back and someone would call me. During this time no one called me, left a voicemail, or any form of notification to tell me my charm was retired. Now, apparently when charms are broken and retired they can only offer a swap up to same value but refuse to give you your money back in the same form of original payment. Why would I be wanting to swap my charm if I was originally there to repair it??? This was not customer service to any standard.. Pandora itself expresses how important these beautiful sentimental pieces are, yet no one apologized that my charm could not be repaired and/or apologized that they failed to contact me. I had to phone the store and figure out where my charm was. That whole statement defeats the exact purpose of what the company upholds. I will be contacting corporate myself to see if they are able to resolve this situation. I cannot believe the lack of service and understanding I did not receive.. not even a simple we are sorry. I have loved this brand but if Pandora Corp. is not able to repair my valued charm I will never purchase from this company or gift these to anyone ever again. My charm was not even a year old and because it was retired they did not abide to the warranty policy... what kind of service is that?
The staff is rude and snobbish, my mother received a bracelet as a Christmas gift and went in to make a purchase she did not understand how or when to use the clip, charm, and spacers. The staff was annoyed with her questions and treated her poorly, now she is the kindest 84 year old women you have ever met. The clerk told us this is very high quality and I replied that I shop at Tiffanys where I'm treated better than this, now thats HIGH QUALITY!!!!!! Shame on them.
Rude staff! My daughter bought me a bracelet and 2 charms for my birthday. She gave me a gift receipt with it but when I got there they told me it was only for the bracelet. I asked them if they could look it up since they were purchased on the same day and they told me no she should have got he gift receipt for everything. She is only 18 and assumed they would have given it to her when she told them it was a gift.
Service great. Friend of mine went in and they took care of her bracelet right then and there. It had broke. While she was wearing it. Fantastic
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