Pandora Jewelery

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3.5 star rating
22 reviews
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  • “I'm writing all this to say thank you again to Mel and her team and that I will be back for charms to add to this beautiful bracelet!” in 11 reviews

  • “The sales girl was helpful in finding the correct size for her considering I don't know much about wrist size.” in 3 reviews

  • “We came in here one night to start a bracelet for my mom for Christmas.” in 4 reviews

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  • 5.0 star rating
    10/26/2018

    A little customer service goes a longgg way! I walked in with a bracelet I got for my girlfriend on Valentine's Day (it had broken in a weird spot).

    Anyway: here's what happened as soon as I walked in, a nice young lady named "Mel" immediately greeted me, looked me in the eyes and asked how she could help. I explained the situation, she nodded, took the bracelet from me, measured it, and replaced it with a new one. She then went above and beyond by placing it in a new box and bag!

    Honestly, I'm so pleasantly surprised at their kindness I'm still in shock. When I got home and gave my gf the new bracelet, she embraced me like I was some sort of magician (when in fact it was Mel who saved the day)!

    I'm writing all this to say thank you again to Mel and her team and that I will be back for charms to add to this beautiful bracelet!

  • 1.0 star rating
    1/2/2018

    Wow service sucks here. Went in wanting to buy snowflake earrings. The sales girl didn't even say hi after I said hello. Yes I was without makeup on and in Arctic weather gear like everyone else. That doesn't mean I don't plan on buying something. Considering I have 5 bracelets and could have easily gotten more charms.

    Left the store and rather buy it online.

  • 4.0 star rating
    5/27/2018

    Came into Pandora with what I knew I wanted in mind. Only waited about 2 minutes after I was greeted for assistance & got my jewelry right away!

  • 5.0 star rating
    12/22/2017

    Sparkle and shine is what the receipt says and sparkle and shine is the bright smile I was greeted .. big thanks to Adryeliz she helped a brother out .. all my needs where met and didn't have to wait long thanks again for the love during these cray holidays ....

  • 1.0 star rating
    12/26/2017

    I usually go to Pandora at Cambridge Galleria mall cause they are the best so far I have experienced Pandora but Since I was at Prudential today, I decide to come here but very disappointing of their unprofessional service. I love Pandora but this store has the poorest service ever. Very unkind, taking forever, not enough information about the product to introduce to customers. Ignoring and unprofessional behavior. Store manager should watch out how their co worker work with customers although they are so sweet with you. Would never come back here.

  • 1.0 star rating
    5/21/2017

    Poor customer service ..didn't even bother saying hello & let us know if you need any help besides me approaching them & asked if they had the new stopper bracelet & they told me it got sent back to the factory . Workers were just chatting their life away & re-organizing the store . This is why they death stared at me when I went across to Swarovski which had amazing customer service & walked out with a purchase from them instead LOL & also why Pandora was emptied with not even one customer inside . Don't step foot in here...go to another location instead ! :/

  • 4.0 star rating
    12/28/2013
    • 1 check-in

    I received great service here when buying my mom the mother/daughter charm for her bracelet. Luckily I brought the last one in stock 2 days before Christmas.

    Since it's the holidays, the store was super busy, but there was a signup sheet which made service fair and adequate.
    I don't wear Pandora jewelry but seeing how it is finely crafted and sparkles, I am considering buying something to add to my jewelry collection.

  • 4.0 star rating
    11/1/2015
    • 1 check-in

    Great service Tenisha was great she was in training but did a awesome job with helping me with my purchase

  • 2.0 star rating
    12/2/2015
    • 1 check-in

    I love Pandora and I fell in love with their charms ever since I got my very first bracelet. My cousin came here to purchase two charms for her sister for her birthday. I usually receive phenomenal service at Pandora locations in New York, but I left this location feeling very underwhelmed. There were many customers already being assisted inside, while two of their associates were just chatting away at the front, not even bothering to greet us or ask us if we needed assistance when we entered. We had to approach them and interrupt their lively conversation to ask them if we could take a look at some charms. A girl by the name of Sarah seemed reluctant to end her conversation with her co-worker and discontentedly brought us over to one of their counters with not so little as a smile.

    Sarah provided us with a book and turned to the page with their Disney collection because we mentioned that my cousin wanted some Disney charms on her bracelet. However, after that, we felt pretty ignored because Sarah just continued to chat away with another co-worker next to her. She provided no suggestions, nor did she offer to take some charms out to show us. She also left a book on top of the counter, so we were not able to look at the charms underneath, and there was nowhere we could move the book to either. Every time we wanted to look at a charm, we had to try to get her attention away from her co-worker first. We actually felt like we were the ones being rude for interrupting her conversation in order to get some assistance.

    When we finally chose the charms, I informed Sarah that these charms were birthday gifts, and asked if we could get boxes for them, since I always ask for boxes whenever I'm getting charms as a gift. If it was for myself, I would not care for a box. She told us that they do not offer boxes (are you kidding me??) and that she could give us cute little pouches that are just as presentable. After that, I saw another associate there provide a small gift box for a charm for another customer. I do not appreciate being lied to right in my face. This kind of service is beyond unacceptable. Emilia, on the other hand, was very helpful during our checkout process. She had a little trouble finding the correct charms in their book to scan because Sarah just walked past her and mumbled, so there was a little miscommunication there. I will not be returning to this location, but I strongly encourage management to train their associates to provide better customer service if they want customers to return.

  • 1.0 star rating
    7/11/2015

    Poor customer service - totally inflexible on exchanging a bracelet that was the wrong size. I don't know any other businesses that treat their customers like Pandora. I will take my money elsewhere!

  • 2.0 star rating
    9/18/2016

    There's a sale going on therefore I decided to get myself a pandora Bracelet. The sale associate who helped me seemed impatient, as I browse around looking for charms since this is my first time. I understand that it was a busy day and busy store, however I did not receive friendly service such as getting some recommendations to start from, she simply just stand by the counter and waits for me to choose what charms I wanted to add on my bangle. At the end, I put on the bangle on my wrist and all I received was a small pouch with a purchase of 300+. She did not offer me a bag or a box for my bangle, and I didn't bother to ask since she didn't seem very happy . After all , I like the bangle a lot . However it is unlikely that I will be returning to the store.

  • 4.0 star rating
    7/5/2011

    I love how I can customize a bracelet at Pandora.  Too bad the individual beads are so expensive, otherwise mine would be full by now!

    I've gone in here a few times, sometimes with the intent to buy something and other times just to browse.  Not once have I felt pressured into buying anything, which I absolutely hate when shopping.  They'll show you whatever you ask for without making you feel guilty if you decide not to buy it.

    An added bonus is that they'll clean your bracelet for free if you bring it into one of their stores.

  • 5.0 star rating
    12/6/2014 Updated review

    Another trip to Pandora, Kerri was great. Patient with my complete lack of knowledge regarding jewelry. Been here before. Either i keep getting Lucky or theyre all great here, either way im a satisfied customer.

    5.0 star rating
    2/16/2013 Previous review
    Tasha was terrific. Friendly, knowledgeable, and helpful. What more can you ask for
  • 4.0 star rating
    11/26/2011

    This is one of the larger Pandora locations in the greater Boston area (much larger than the Pandora store in the South Shore Plaza).  Pandora bracelets are one of the "easiest" gifts to give to your favorite woman in your life.  Really, all you have to do is buy the bracelet and then purchase the charms you'd like separately.  There is a warranty on the bracelets and it comes with free-cleanings for the life of the bracelet.  Score!  We came in here one night to start a bracelet for my mom for Christmas.  The associate, Hannah, helped us in a complete no-pressure atmosphere.  She was nice and even helped us pick out some charms based on what others purchase for their mothers.  $135 for a bracelet and two charms wasn't exactly cheap, but it's a Christmas gift that "grows."

    The bad news ... just about every woman, from a middle schooler to a grandmother, has one.  However, don't be fooled.  When at the store, you won't have to fight amongst middle school teeny-boppers to get what you want.  The charms start at $30+ (do you know how many Justin Bieber MP3s you can buy with that kind of money?!)

    Highly recommend for great jewelry gifts -- bracelets, necklaces, rings, and earrings -- for that special gal.

  • 4.0 star rating
    1/12/2010
    • 1 check-in

    In the midst of Christmas Shopping chaos I went here for a gift for my Mom. It was fairly busy in the store but the brief wait allowed me to look through the beads in the display case. I wish the beads would have been displayed a bit differently. They have trays and trays of a great selection of beads but they are stacked in the display cases. It is efficient but it does not let you see the majority of the beads at once. Luckily, I knew what type of bead I wanted so I was able to go through just two trays quickly before selecting it.
    The customer service was great because they were so fast. They wrapped the gift for me in a little gift box and I was on my way.

  • 5.0 star rating
    9/20/2014
    • 1 check-in

    I always buy my mom a charm where ever I travel. Many cities don't have a charm specific to their city. And Boston does. The staff were all friendly and helpful. The place was busy but service was quick.

  • 4.0 star rating
    9/1/2011

    I was dragged into the store by my friend, Kim P. (hey gurl, shout-out) who was visiting from Buffalo. She already had a charm bracelet started so she already knew how the system worked.

    The staff was really pleasant, never rushed us and was very attentive in helping us find a commemorative charm for her visit here in Boston.

    They have a huge collection of charms to build your bracelet up, which I suppose can get expensive when you fill it out, but they have lower cost items (silver), all the way up to gold and (platinum maybe) with jewels and such. So you can go crazy on making your perfect bracelet if you so please. Fun store if you're into this kind of thing.

  • 3.0 star rating
    12/2/2009
    • First to Review

    My Mom is Awesome.

    This is why I found myself in the Pandora bracelet store in the Pru at my lunch break today, puzzling over the hundreds of little trinkets wondering which charm really represented me as a person.

    The girl who helped me was very young, but sweet and smiled apologetically as she had to tell me, no, they didn't have a skull charm, or a mom tattoo charm, or anything pirate related, but they have a charm with palm trees and 14 carrot gold coconuts.

    Santa and I dropped a ton of money on a bracelet and 5 charms, and good lord, now I know how my mom felt in the candy aisle when I was 5. The mother f**ker who came up with this racket must have been an evil genius.

  • 4.0 star rating
    1/10/2010

    My mom loves this bracelet, and it was probably one of the best presents I ever got her.  

    The sales girl was helpful in finding the correct size for her considering I don't know much about wrist size.  And she suggested a couple good charms to start her out with.  

    My only complaint is that I asked if they had any stores in NC because my sister was going to buy some charms down there for her for Christmas as well, and the sales people told me they couldn't give out a list of their stores.  They said I could look online but they weren't allowed to tell me actual other locations.  Very weird.

  • 2.0 star rating
    4/5/2011

    I'm totally hooked on Pandora!  Not just the beads but also the earrings too.  Beware that this location may not have the same Pandora events that the other locations do. I actually prefer to go to the one in Dedham or Natick. The events usually run monthly like the current one is to buy $50 worth of stuff and get free earring posts.  When I went to this location, they told me the earring event was purchase $75 worth of stuff and get the earring posts for free.  So I ended up going to the Natick store instead.

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