Pandora - Downtown Disney

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4.0 star rating
19 reviews
  • “My wife collects Pandora charms and I went in to attempt to find a charm that she doesn't already have and would be something meaningful from me.” in 7 reviews

  • “I wasn't familiar with their products and when I walked in I met Erika and she was amazing.” in 2 reviews

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Recommended Reviews for Pandora - Downtown Disney

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  • 5.0 star rating
    11/18/2018

    I had an amazing experience crafting my first piece of Pandora jewelry all thanks to Lindsay! Her service was above and beyond, she showed empathy and was very patient with me and provided every option for me! Keep it up!

  • 5.0 star rating
    11/9/2018

    Morgan was super kind and helpful when helping us pick out the most beautiful bracelets. She was patient while I tried on many to find the right one for me and was very professional. Thank you so much for the wonderful customer service !

  • 5.0 star rating
    5/5/2018

    My experience with Danna was excellent! What a pleasure. Seriously I had  no idea about any of the Pandora bracelets , nor how they are created. With her help she guided me to the most beautiful, adjustable special bracelet just in time for Mothwrs Day!
    My family now  can build it from there. She gave me a beautiful jewelry pouch  to go with my purchase which I am sure was valid  for anyone who spent more than 150. But still made me feel very nice with my purchase. Explained the origin of the line and answered all my questions on care.
    So patient and helpful, I think I was in there like an hour trying to decide.
    Over all. So happy!!!

  • 5.0 star rating
    9/25/2018

    Kelly the associate that helped me out was absolutely amazing. She really made me feel comfortable being a male shopping at the store and was really working with me to find a ring. With stores like pandora the workers spend time working with customers knowing that they could easily walk away without making a purchase and that time being lost. Kelly really made my experience at this location amazing and I ended up buying two rings. THANKS KELLY!!

  • 2.0 star rating
    9/23/2018

    My wife and I came into the pandora store, and at first it was going good but then it seemed liked all of the sudden all the sales women didn't understand what it was I wanted to buy,and when the manager finally stepped in to help she was so rude to the sales associate that was helping us, putting down your team members is not very professional

  • 5.0 star rating
    11/1/2017

    As I was looking for gifts for both my mother and god mother and  I found pandora jewelry. I wasn't familiar with their products and when I walked in I met Erika and she was amazing. Made it extremely easy and helped me find the best products that was within my price range.

    Anyone looking for great guest service and amazing items for the family I would recommend this location.

  • 5.0 star rating
    11/2/2017

    My wife collects Pandora charms and I went in to attempt to find a charm that she doesn't already have and would be something meaningful from me. I got there and was greeted by a few of the sales people and they helped me pick out a new style of bracelet that I knew my wife didn't have yet. It was a little more than I was planning on spending but you can finance stuff there on a Pandora card with no interest so I got her the bracelet and 2 charms. Thank you to everyone there that helped, she really loved it!

  • 5.0 star rating
    2/12/2018

    Very late review but I wanted to share my great experience at this location!! I felt instantly welcomed by Cam Tu & she was quick to retrieve the rings I was looking for along with her amazing recommendations! When she was helping me out it was as if I was shopping with a friend!! Definitely will be back in the future to do business with her again.

  • 1.0 star rating
    5/7/2018

    My boyfriend and I were looking to buy a ring for our anniversary but they completely ignored us we tried pointing rings out to try and maybe get someone to come over and greet us at least but they didn't. I'm guessing it's because we look like teenagers but the least they could've done was greet us. A women walked in after us and was greeted 2 seconds after walking through the door the rest of the workers completely ignored us even though they were behind the counter staring at the door. Sadly I wish we could've at least got an option of a ring to buy but I guess maybe the next pandora will have better customer service.

  • 5.0 star rating
    11/5/2017

    Karissa is an absolute GEM! Pun intended! She was so helpful and nice, she really was so wonderful!

  • 5.0 star rating
    1/24/2018

    My boyfriend bought me a bracelet that matched a ring he had bought me in the past. I was in love with it but due to some confusion in sizing, he bought the wrong one. At first I tried the Mission Viejo location and they were very rude so I came here. They've been so sweet to me, they replaced the bracelet for the correct size. Unfortunately that one was a default but they exchanged it again no problem. My bad experience with pandora due MV location has now been redeemed thanks to the DD gals. It's slightly out of my way but if I'm going to get good quality service and people who see me to care if I'm happy with their products, it's worth the drive!

  • 5.0 star rating
    6/23/2018

    After leaving pandora Brea completely disgusted with their service, Kaela at the downtown Disney location was a breath of fresh air. It was a Saturday night and very busy but that didn't matter. She was kind and patient and walked me through all the choices. Will be going back to this location

  • 5.0 star rating
    10/31/2017

    Love this store... Pandora is so addicting!  I have been into Pandora rings and earrings for a few years but never started a bracelet till I went to this store. The manager, Erika, was so bubbly and excited to show me things and as soon as she puts them on you, you fall in love with the piece.  All the staff is great and they have a huge selection of charms and different types of bracelets to put them on.

  • 3.0 star rating
    7/30/2017
    • 1 check-in
    • First to Review

    First the store is so open clean and the show cases, simple but the charms are the main focus. Variety is a plus in this place . The prices are easy to find but some of the pieces where lacking of information.
    Only females in this store, and 2 or 3 where really helpful and approachable, the other don't give you the time a day... I was looking for specific charm, after trying to get the attention of the younger a good looking lady's , I feel like I wasn't worthy of they presence. A sweet Asian lady aproceh  me  and finally I was help.

  • 1.0 star rating
    1/10/2018

    My boyfriend and I walked in and no one offered to help us. They were three employees over the ring section gossiping. They were very rude. I didn't even know if they were on the lock or not ! Never going back again !

  • 4.0 star rating
    9/22/2017

    My experience was great. Lindsey was so helpful ! She notice all the jewelry my friends & I were wearing and helped us as much as possible. I was not looking to purchase anything but Lindsey showed me some charms. She showed us the LA, CA & Hollywood exclusives then some Asia exclusive charms. She won me over with the lucky pig. She bagged it up for me & was very helpful & charming. No AP but does offer 10% for CM.

  • 5.0 star rating
    11/6/2017

    I had a great experience at this location
    Usually when my wife shops Pandora I stay outside the store but this time I decided to come in with her and to be honest I'm happy I did. The sell associate that I was working with really kept me in the conversation and help me understand what and why my wife was so inlove with Pandora. She also guided me to an area where I can see how the charms are being made which I really like because to be honest I was able to really appreciate the quality and what I was purchasing during on special occasions.
    She also talked to me about a wish list that my wife can make online and email it to me so I know exactly what to buy her during the holiday and I don't buy her doubles oops because I have done that before.
    We were so happy with the service she also explained the one-year warranty and how free cleanings can always be done in store.
    Thank You so much Melody will stop by next time we are in town even more now that we opened the Pandora card which was perfect right before holidays season.

  • 1.0 star rating
    3/8/2018

    My friend and I walked into the Downtown Disney Pandora in casual clothing, baseball caps, and ponytails AKA appropriate theme park attire. Yet for some reason we were greeted by sales women Jennifer and Katy with obvious judgment. The two young women gossiped over our appearances, giggling and whispering to each other, unaware I could hear them.  I turned to see them very blatantly looking my friend and I up and down with what looked like total disgust/disapproval. As we tried to look at the jewelry, one of the saleswoman bombarded us with a bunch of questions in a tone that implied we were too poor for such a store and had no business being there, as if we were loitering. As a previous customer of Pandora, I am so disappointed and disturbed by our experience, and to the surprise of the saleswomen, my friend and I had actually planned to spend a generous amount on jewelry that day. Most importantly, Disneyland, a place for all ages, genders, and race, is the very LAST place I ever expected to be judged based on appearance.

  • 5.0 star rating
    11/1/2017

    I am not a big jewelry wearer, but my boyfriend convinced me to go in a give it a look.  The store was bright and clean and everyone was very nice.  I was greeted as soon as I walked in and the staff let me take some time to look around.  I was fitted for a bracelet and picked out a few charms I liked.  I was still on the fence so I said I would think about it.  Unbeknownst to me, my boyfriend had taken a picture of the charms I wanted.  I have no idea when he went back, but he did and the sales associate, Kaela, remembered my bracelet size.  He showed her the picture of the charms I wanted and I was surprised with a beautiful bracelet.  I have been back a couple of times to buy new charms and they are always just as nice as the first time I went in.  I wear my bracelet often and get many compliments. If you are thinking about getting some Pandora jewelry, this is the place to start your collection!

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